Privacy Policy

FirstImpact Med respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our intake workflow, communicate with our team, access the portal, or receive related services.

Protected health information may also be governed by our Notice of Privacy Practices, HIPAA-related policies, signed authorizations, and applicable law.

We may collect information you provide directly to us, including:

• Name and contact information
• Date of birth
• Accident, injury, symptom, and medical-history information
• Medication, allergy, prior-injury, and treatment information
• Authorized representative information, when applicable
• Billing, payment, lien, or case-related information
• Portal account information and communications

We may also collect limited technical information when you use our website or portal, such as device information, browser type, IP address, pages visited, timestamps, and basic usage activity.

We may use information to:

• Provide intake, safety routing, physician review, documentation, and portal access
• Communicate with you about your case, forms, records, billing, or next steps
• Support billing, payment, lien, or authorized representative workflows
• Protect patient safety, platform security, and service integrity
• Comply with legal, regulatory, recordkeeping, and reporting obligations
• Improve our website, workflows, training, quality assurance, and operations

• We do not sell patient health information.
• We may share information with licensed clinicians, authorized team members, billing or operations support, service providers, business associates, or authorized representatives when permitted by your consent, authorization, applicable law, or the services requested.
• We may also disclose information when required by law, to protect patient safety, to respond to lawful requests, or to support treatment, payment, health care operations, and related business needs.

• Some vendors or service providers may create, receive, maintain, or transmit protected health information while supporting FirstImpact Med services.
• When required, these vendors must have appropriate contractual safeguards, including Business Associate Agreements, before handling PHI for FirstImpact Med.

We use administrative, technical, and physical safeguards designed to protect personal information and protected health information from unauthorized access, use, disclosure, alteration, or loss.
No website, portal, email system, or electronic transmission is completely risk-free. Patients should use the secure portal when available for sensitive health information and should not use email for emergencies.

Depending on the type of information, your location, and applicable law, you may have rights to:

• Request access to your information
• Request correction of inaccurate information
• Request certain restrictions on use or disclosure
• Request confidential communications
• Request information about certain disclosures
• Opt out of certain non-essential communications
• File a privacy complaint without retaliation

California residents may have additional privacy rights where applicable under California privacy law.

Our website may use cookies or similar technologies to support site functionality, understand website usage, improve user experience, and protect security.

You may be able to control cookies through your browser settings. Disabling cookies may affect how some website or portal features work.

We retain information for as long as reasonably necessary to provide services, maintain records, meet legal and regulatory obligations, resolve disputes, support billing or case administration, and protect our rights.

Retention periods may vary depending on the type of information and applicable law.

If you have questions about this Privacy Policy or your privacy rights, contact FirstImpact Med at info@firstimpactmed.com.

Do not use email for emergencies. If you are experiencing severe or worsening symptoms, call 911 or go to the nearest emergency room.