Privacy Policy

We may collect personal information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Mailing address
• Insurance information (when applicable)
• Medical information you choose to provide through appointment or referral forms
• Any other information submitted through our website

We may also automatically collect certain non-personal information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and similar technologies

We use your information to:

• Schedule appointments
• Respond to inquiries
• Process referrals
• Communicate with you regarding your care or requested services
• Improve our website and patient experience
• Comply with legal and regulatory requirements
• Send appointment reminders or service updates (when permitted)

We do not sell your personal information.

If you become a patient of FirstImpact Med, your protected health information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state privacy laws.

Information submitted through this website may not be considered protected health information until a patient relationship has been established.

Our website may use cookies and analytics tools, including Google Analytics and similar technologies, to understand website traffic and improve user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Our website may contain links to third-party websites or services. FirstImpact Med is not responsible for the privacy practices or content of those websites.

We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Depending on your state of residence, including California, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Request information regarding how your data is used
• Withdraw consent where applicable

To exercise any of these rights, contact us using the information below.

FirstImpact Med collects SMS consent separately and voluntarily through online intake or telephone intake. Declining SMS does not prevent a patient from receiving care, continuing intake, using the patient portal, creating an account, or completing a transaction.

Online intake

Patients begin at https://app.firstimpactmed.com. After sending their initial intake message, they are shown a contact-information form containing a separate SMS checkbox. The checkbox is unchecked by default.

The checkbox disclosure states:

FirstImpact Med case texts (optional). Secure links and updates. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Not required for care or service.

The form links directly to the FirstImpact Med Terms of Service and Privacy Policy. Patients who leave the checkbox unchecked can still submit their contact information and continue intake.

Telephone intake

Patients may also begin intake by calling FirstImpact Med at (888) 502-3717. Before sending any SMS, the intake assistant separately asks:

I can send a secure link and low-volume FirstImpact Med case alerts by text. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is optional and is not required to receive care, use the portal, create an account, or complete a transaction. Would you like to receive these texts?

Only an affirmative “yes” is recorded as consent. If the patient says no, the intake is still saved and completed, no SMS is sent, and the patient may continue through the FirstImpact Med portal or contact the support team.

FirstImpact Med retains the mobile number, consent timestamp, consent source, disclosure version, and telephone call identifier when applicable. Patients may reply STOP to opt out at any time.

FirstImpact Med sends SMS messages only after you separately and voluntarily opt in. These messages may include secure intake or account links and low-volume notifications or reminders related to your case, onboarding, agreements, payments, or care-related status.

Consent to receive SMS messages is optional and is not required to receive care, use our services or patient portal, create an account, or complete a transaction. Message frequency varies based on case activity. Message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be disclosed to service providers only as necessary to operate and support our messaging program, or when required by law. SMS opt-in data and consent will not be shared with third parties for their own marketing purposes.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children through this website.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FirstImpact Med

Phone: (888) 502-3717

Email: admin@firstimpactmed.com

By using this website, you acknowledge that you have read and agree to this Privacy Policy. This policy applies solely to information collected through the FirstImpact Med website and does not replace our Notice of Privacy Practices provided to patients under HIPAA.